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How to apply for a relief number (and how to know if you need one)

Image from article titled How to Apply for a Redress Number (and How to Know if You Need a Redress Number)

Photo: Geza Farkas (shutter stock)

When purchasing an airline ticket, you will be asked to fill out a form with basic information such as your legal name, date of birth and phone number. You may also have noticed another field on the booking form. Here you have the option to enter a Known Traveler Number (KTN) or Relief Number.

As you may know, US Department of Homeland Security (DHS) issues KTN If you have been approved for TSA PreCheck or Global Entry, you may not be familiar with Redress Numbers. Here’s what you need to know about this other type of government-issued number, who needs it, how to apply for a relief number, and more.

What is a relief number?

at first, relief number Known tourist numbers are not the same thing and cannot be used interchangeably. DHS is the agency that issues both numbers, and the TSA uses them, but KTN can be issued to any air traveler who meets certain criteria and can afford to pay.

Remedy numbers, on the other hand, are for people who have repeatedly encountered problems with security checks at transportation hubs such as airports and border crossings. But in this example, it’s because the person has a similar name or other personal information to someone on the TSA’s watchlist.

A personal relief number is technically a case number that tells TSA and the airline that you’ve cleared DHS. Traveler Relief Referral Program (TRIP)’s watchlist has confirmed that you are not a similar person.

So Who Needs a Rescue Number? According to DHSpeople who routinely experience one or more of these situations (and some more) We encourage you to consider applying for:

  • I can’t print my boarding pass from the ticket machine or the internet
  • Delay or refusal to board an aircraft
  • Air ticket agent informing you that the federal government does not allow travel
  • to be Repeatedly asked for a second screening or denied entry through U.S. customs

How to apply for a red dress number

To apply for a relief number, you must go through DHS. Traveler Relief Referral Program (travel).if you get on websiteyou will be asked to answer a few simple questions about why you are applying for a relief number so you don’t waste time going through the process only to find out that you actually need another program.

Lost/damaged items or personal injury:

If you experience lost/damaged items or personal injury, please file a claim here.


If you believe you have been discriminated against: submit a claim With civil rights and freedom.

Medical and Disability Assistance:

Learn what to expect at checkpoints and request assistance during screening of travelers with disabilities, medical conditions and other conditions here.

If you find yourself in the right place, you’ll need to create a DHS account before you begin (if you don’t already have one). Compensation application formOnce you enter the country, DHS will send you a login to your relief file. This file asks you to provide identification (such as a passport or driver’s license) and information about the incident you’re reporting. — include datetimes, and location.

From there, you can log in to DHS TRIP Portal, [My Cases]Click to check the application status.

  • “in progress” means it has been received and is under review.
  • “Necessary information” It means your application is missing something. find out what else you need[マイ タスク]Click to send your reply and additional information. Home page of the DHS TRIP portal. You must respond within 30 days before DHS automatically closes your application.
  • “closed” means that DHS has reached a decision on your application. You can read and download the decision letter from the “My Files” or “My Cases” section of the portal.

If DHS decides to issue a relief number, it should be included in the letter. Agents are advised to use it when booking airlines.

It is unknown how long the process will takeaccording to DHS“The length of the review will vary based on the concerns raised in the relief application.”

Finally, if you were issued a rescue number at some point but lost it, you can email it. TRIP@tsa.dhs.gov to sort it out.

How to apply for a relief number (and how to know if you need one)

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