Salesforce Search and Recommendations with Coveo AI Now Enabled in AppExchange Chat, Canadian Business Journal

Montreal and San Francisco, March 17, 2022 (GLOBE NEWSWIRE) — Coveo Solutions Inc. (TSX: CVO) is a leader in AI-powered related platforms that transform search, recommendations, and personalization within digital experiences, and today incorporates AppExchange chat capabilities into its list of search and recommendations powered by Coveo AI on Salesforce AppExchange. Announced to empower customers. To connect with Coveo experts in real time and make better business decisions.

Customers can now have Coveo experts answer their questions directly. AppExchange list..

Salesforce Search and Recommendations with Coveo AI
Coveo’s AppExchange integration fits any need, regardless of business size, industry, or complexity. With over 50 pre-built connectors, you can access secure and shared content directly from anywhere in Salesforce.

  • Personalized community: Attract community users with dynamic recommendations, intelligent search, and extend relevance to Einstein bots to provide enhanced self-service.
  • Intelligent service: Providing proactive recommendations and powerful insights directly in the service console to enhance support agents based on your case.
  • Context sales: Accelerate your sales reps’ productivity and understand the process of your sales cycle with context-sensitive content recommendations and user action insights on sales.
  • Related apps: Improve employee productivity by turning your app into a hub of all your company’s knowledge and recommending only the most relevant information available.
  • Smart B2B and B2B2C Commerce: Delight buyers and sellers with a personalized one-stop shop B2B or B2B2C commerce experience, bridging the gap between storefronts and the self-service community.

Comments on the news

  • “Choosing the right solution for a particular business need is not always easy,” said Marie-Michèle Caron, SVP of Coveo’s Global Alliance and Channels. “Combining the 5-star AppExchange Trusted Reviews with the ability to chat directly with experts gives our customers the confidence to make the right decisions.”
  • “AppExchange has always connected partners and customers, and now we are connecting our ecosystem in real time by adding AppExchange chat,” said Woodson Martin, GM of Salesforce AppExchange. “This feature allows customers to leverage Coveo’s expertise to confidently accelerate their digital transformation.”

About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, enables businesses, developers and entrepreneurs to build, market and grow in entirely new ways. With over 7,000 lists, 10 million customer installs, and 117,000 peer reviews, AppExchange connects customers of all sizes and industries with ready-to-install or customizable apps and Salesforce certified consultants on the business. Solve the problem.

Additional resources

Salesforce, AppExchange, etc.,, inc. It is a trademark of.

About Coveo
We believe that relevance is important and applied AI is essential for businesses to win in the new digital experience economy and serve the way people expect. Coveo is a market-leading AI-powered relevance platform. Our SaaS-native multi-tenant platform injects search, recommendation, and personalization solutions into your digital experience. We provide solutions for commerce, services, websites, and workplace applications. Our solutions are specific to our customers by driving conversion and revenue growth, reducing customer support costs, increasing customer satisfaction and website engagement, and improving employee proficiency and satisfaction. Designed to provide value.

Our AI enhances the relevant interactions of hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

Coveo is a trademark of Coveo Solutions, Inc.

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Salesforce Search and Recommendations with Coveo AI Now Enabled in AppExchange Chat, Canadian Business Journal

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