Business

President KASE on why brokers have to be involved in a customer’s business plan

Watch now: How to keep insurance customers happy

Insurance business We talked to Arian Ebrahimi, President of KASE Insurance, to learn how brokers can satisfy their clients and stay connected.

As for how to make clients happy, it may be easy for brokers to talk big about services and attention, but Ebra Himi believes that brokers have to talk in order to really satisfy their clients. .. Then some.

“I think some of the most common answers you will find are what you know: you have to make sure that you contact your client and base every year. They call Make sure you pick up your phone when you make a call, and you have to take care of your client, “Ebra Himi said.

Ebra Himi also pointed out, of course, that all brokers say they are there for their clients.

“But it’s interesting when polling a room full of brokers. “Well, who contacts the client every year before the update?” Everyone is trying to raise their hand. If you say “Who answers the client’s phone on the weekend?” Everyone is trying to raise their hand. “Who cares about their clients?” Everyone is trying to raise their hand.

“Everyone is or should be doing those things, but what really creates the experience for their brokers and clients is their active commitment to their business plans. “

Ebra Himi explained that it takes some trust to reach that point, but whenever a broker meets a client during an update, he says, “The client’s challenge, what keeps them at night. And where their business is going. “

“In that relationship, we actually start working for that broker to figure out what products our clients need to know, the markets that support these ongoing changes facing our clients, and how often you should. You can check in. “

Watch now: How to keep insurance customers happy

President KASE on why brokers have to be involved in a customer’s business plan

Source link President KASE on why brokers have to be involved in a customer’s business plan

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