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OC Transpo has been criticized for handling staffing shortages following canceled bus trips

“First and foremost, we need to apologize to our customers for the inconvenience.”

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The plight of OC Transpo’s passengers continued on Friday, with hundreds of bus trips canceled, and about 650 bus trips canceled Wednesday and Thursday combined.

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More than 200 bus trips were canceled on Friday morning alone. Many passengers waiting for buses were left in complete darkness or abandoned under the scorching sun. .

According to OC Transpo, the cancellations are the result of a number of factors, including understaffing, summer holidays, more sick leave than usual, and recent overtime due to O Train 1 maintenance.

Changes to federal labor laws that give bus drivers a 30-minute break after every five consecutive hours of work also pose challenges.

However, Civil Transportation Commissioner Sarah Wright Gilbert said much of the blame for the problem lay with OC Transpo management, and despite knowing months of staffing shortfalls, she said she wanted to send as many summers as possible. I have instructed the driver to take a vacation during the period.

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“They knew they were short of 80 to 200 operators,” says Wright-Gilbert. “I asked them about it and they were like always, ‘Well, there’s no school. People are on vacation. Fewer people are coming in and out of the office.

But tell anyone waiting for the No. 6 Rockcliffe bus from Greenboro on Friday afternoon that OC Transpo has canceled the 1:01 PM departure. And tell that to those same stranded people who may not have been armed with internet access and didn’t know the 1:16 p.m. bus was also cancelled.

“OC Transpo seems incapable of planning ahead in so many ways,” said Wright-Gilbert. “They are very reactive, not proactive.

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“Many months ago we were talking about this issue of drivers taking summer vacations. Instead of saying, “We are prioritizing routes that are on the road or that serve hospitals,” they are just keeping quiet.”

But Troy Charter, the city’s director of transit service provision and rail operations, said on Friday that “hindsight is 20/20.”

“We are always looking for ways to improve our communication and how we communicate with our customers. We want to give you enough time to do so, but at the same time our staff working 24/7 are doing their best to fill as many trips as possible. There are challenges in

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“But I can understand everyone’s frustration,” he added. “We have a great team here who take pride in what they do and it is hard on them too. We are not trying to minimize the impact on our customers. I think we should apologize for the inconvenience.”

Some of the preferred bus trips are the first and last buses of the day on each route, routes that are infrequent or have other limited travel options, routes that carry school children, and services to hospitals. I added that there is a route that provides a .

OC Transpo general manager Renée Amilcar sent a memo to the city council on Friday outlining plans for Transpo to hire “up to” 300 new operators. “Customers can expect improved service reliability in mid-August when a group of 32 new bus operator trainees graduate,” she said.

This memo also affirms the OC Transpo Council’s commitment to providing customers with “accurate, relevant and timely” information regarding service disruptions, while providing in the following sentences: I admit no.

Wright-Gilbert argues that OC Transpo has lost the goodwill of the public. “And the way to get it back is not to cancel 300 buses. Or if you absolutely have to cancel, warn people a few days in advance so they can change their plans.”

bdeachman@postmedia.com

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OC Transpo has been criticized for handling staffing shortages following canceled bus trips

Source link OC Transpo has been criticized for handling staffing shortages following canceled bus trips

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