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How FlexManager met the challenges posed by COVID and climate change

james: [00:00:19] Hello everyone. Welcome to the US TV Special. My name is James Burton and I’m Editor in Chief of Canadian Occupational Safety. It’s my pleasure to welcome Gary Cunningham, Flex Manager’s Director of Customer Service today. Gary now has extensive leadership experience managing his Flex Manager implementations for global companies. Gary, thank you so much for joining us.

Gary: [00:00:40] Thank you very much for having me. I am delighted with this nomination and award.

james: [00:00:43] Flex Manager was recently named a COS 5 Star Software and Technology Provider. Big congratulations to Gary and his team. And it’s a great time to learn more about what drove this success. So, Gary, first, what can flex managers do to make their workplaces safer?

Gary: [00:01:02] Our software Flex Manager is a tool designed to help you manage current and future workplace compliance. Whether you have strict procedures in place or a more fluid process, our cloud web and mobile-ready software adapts to your company’s requirements and helps you track workplace compliance . And of course, safety. Flex manager is inherently highly configurable and this adaptability allows clients to set up, manage, monitor and track processes and procedures to maintain workplace compliance and Can finally be improved. There is a suite of over 70 modules that can be adapted to manage or manage different aspects under the umbrella of workplace safety and compliance. From a support standpoint, the Flex Manager team built its success on client success. And when they approve or enhance workplace safety, we are improving as a company and as a whole product offering. We have relevant certifications. For example, being a core audit or ISO standard, or having received such recognized awards within the industry using the Flex Manager platform.

james: [00:02:44] Thank you Gary. now. What do you think makes it better than other platforms?

Gary: [00:02:50] Selfishly, as the head of our support team, we believe that our standards for delivering Customer Success give us a distinct advantage over our competitors. However, many clients tell us that the Flex Manager product itself is an intuitive, interactive, integrated solution, and most importantly, easier to implement and easier to use than software they have used in the past. I have to admit that In addition, many of our system administrators are workplace compliance and safety gurus. They appreciate Flex Manager’s advanced configuration that allows users to create their own processes without requiring development intervention. Many of our compositional prospects originated from our founder, head developer, and current CEO, himself a health and safety professional and trainer. . His previous experience with workplace compliance and safety and his openness to conform. Flex manager means our product has evolved to what it is today and will continue to do so in the future, with the help of expert client feedback. to ensure Flex Manager ticks all the boxes and the lessons learned are implemented across all clients during the quarterly release cycle. All software products. Implementation is key and we pride ourselves on striving for the perfect deployment for our clients.His Flex Manager implementation expert at our company has a goal of ensuring client success. is. For example, our Canadian clients and their users, both old and new, found that our responsiveness, helpfulness, and experience set them apart from competitors they had previously used in their professional careers. I’ve been giving feedback on what I’m drawing.

james: [00:04:57] Thank you Gary. Now, obviously, the last few years have been challenging. What workplace safety trends have you noticed in 2022, and how have you adapted to them as a company?

Gary: [00:05:14] 2022 was a strange year as many countries reopened following a global pandemic. has become more relevant to some of our existing and recent clients. Flex manager modules such as online training, loan operations policy and procedure management, and PPE management have become organizational requirements due to COVID and package Supplied as part of the standard. For example, within the same platform where the client may have managed audits and incident reports, the ability to dynamically add these within the flex monitor solution would allow the client to offset the challenges her COVID presented. is ready. Workplaces are extending beyond physical buildings and areas, and during COVID many of our clients were very grateful to be able to allow remote work. It has become an effective tool for managing compliance. Many said it actually improved employee engagement and revealed the efficiency of their work practices without compromising oversight above managers. Of course, one of the greatest challenges we are all experiencing today as global citizens is the environmental crisis caused by climate change and others. Also, while the client implemented a reactive solution for his COVID management, our development team has provided or extended environment-related modules such as carbon emissions, calculators and waste logging permit management. I was. Environmental Incident Report. Environmental audit. With the ongoing energy crisis, Flex Manager has the ability to keep track of workplace safety-related costs, giving you the tools to track energy usage and implement efficient procedural changes. Recently, however, it has expanded this to include the ability to link the Internet of Things or his IOT devices to automatically control certain elements such as energy management. In summary, Flex Manager enables clients to track environmental, social and governance activities all within the same platform to maintain workplace compliance. And we intend to keep this adaptability part of our ethos and future, to offset any workplace safety trends that may emerge.

james: [00:08:02] yes. Thank you Gary. And that was a good prospect for 2022. But perhaps looking ahead, what challenges and ambitions are on the horizon for Flex Manager?

Gary: [00:08:13] We have won such awards and gained recognition within one of our strongest markets, Canada. I used to be always ambitious. And we hope that this award alleviates some of the challenges we experienced and recognizes our Flex manager software. Thankfully, we feel that Flex Manager has entered a new phase of growth and is beginning to realize our true ambition of becoming a market-leading software provider. Flex Manager was founded over ten years ago with the intention of serving the needs of leading Canadian companies across industries. And the first of these was, and still is, our longest-standing Canadian customer. They were builders called NAC or North America Construction. Since then, our goals have not deviated significantly. We target industry-leading organizations with the knowledge that they can not only improve their operational efficiency, but also improve Flex Manager as a product and service. Flex Manager has been very lucky during the recent pandemic. Our sales and market share are really growing and we are using adaptive workplace safety software to meet some of the industry-specific challenges others have experienced, including those like our employees. , intend to avoid. retention, rising energy costs, etc. And we want to pass these experiences on to our current and future client base. Of course, with growth comes great challenges and potential opportunities. We believe Flex Manager will continue to grow with the vision to become the industry’s leading workplace compliance software provider not only in Canada, Europe and North America, but around the world.

james: [00:10:10] Thank you very much, Gary. This concludes another of his COS TV specials. Thank you for joining us and sharing your insights.

Gary: [00:10:17] Thank you very much for having me. I am delighted with this nomination and award.

james: [00:10:20] For more information about Gary and his team, visit flexmanager.com. And don’t forget to check out his COS at thesafetymag.com for all the latest news and take on the industry. I’m James Burton. Until next time.

How FlexManager met the challenges posed by COVID and climate change

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