Sendinblue acquires Yodel.io to bring affordable cloud-based phone support solutions to small businesses, The Canadian Business Journal

SEATTLE, September 27, 2022 (GLOBE NEWSWIRE) — sendin bluethe leading all-in-one digital marketing platform for small businesses, today announced Yodel.io, a cloud-based business telephony solution. This is his fifth acquisition of Sendinblue in the last 12 months, providing affordable and accessible end-to-end marketing and sales solutions for SMBs to meet the evolving needs of their customers. It underscores the company’s commitment to making it possible.

Customers expect quality phone support

Despite the explosion of chat and SMS support, 70% of customers Find business-related phone numbers, but many small businesses are stuck with outdated, inflexible phone systems. Sendinblue’s customers can now improve customer satisfaction and increase sales by integrating his Yodel.io, which has successfully processed millions of calls since its launch in 2016. I was.

Armand Thiberge, Founder and CEO of Sendinblue, said: “Business owners need ways to strengthen customer relationships while controlling costs. We continue to invest and expand the Sendinblue platform to meet these needs.”

Digital reception, interactive voice response, Slack integration

The new digital phone system features a digital receptionist that uses advanced voice technology and is tightly integrated with tools like Slack with no backend costs. With conversational interactive voice response (IVR), cross-device management, and improved call quality, Yodel.io streamlines customer support and offers an affordable, comprehensive phone solution.

IDC Marketing Technology Analyst Roger Beharry Lall said: “Solutions that reduce friction in a prospect’s experience as they transition to non-digital interactions such as phone calls improve and facilitate their journey.”

By streamlining workflows with Yodel.io, SMBs can save about 1 hour per person per day (equivalent to 15 days per person per year), freeing up resources while increasing customer satisfaction. I can.

Passionate about helping small businesses

“Sendinblue and Yodel.io are an ideal combination to address all pain points for e-commerce companies, shop owners and software companies,” said Nina Hoedlmayr, co-CEO and co-founder of Yodel.io. I’m here. “While our name Yodel is a tribute to our Austrian origins, all existing and future services will be offered under the Sendinblue brand. , the United States, Canada, and the United Kingdom to Germany, Italy, France, Spain, Brazil, Mexico, and other Latin American countries, regardless of their location.”

“In 2016 we were working remotely for a small business and the phone system wasn’t meeting our expectations and requirements so we developed our own fully integrated and automated solution. That’s how Yodel.io was born and we’re excited to be a part of Sendinblue’s next chapter,” said Mike Heininger, Co-Founder and Co-CEO of Yodel.io. “Our mission is to give small businesses the opportunity to perform at the same level as large companies when it comes to communications and customer service, but in a more cost-effective manner. We achieve this under Sendinblue’s all-in-one platform. We are excited to support entrepreneurs in their journeys and strengthen connections with our customers.”

Extends Sendinblue’s affordable, powerful and easy-to-use CRM suite

The Yodel.io acquisition marks a new milestone, while previous acquisitions have resulted in new Sendinblue products that enhance the overall offering.Already used by 1,000 Sendinblue customers since acquiring Chatra last year conversation, which enables SMBs to chat with customers in real-time in an easy, automated and scalable way, enabling more impactful customer experiences and increasing conversions. As a result of the acquisition of MeetFox earlier this year, Sendinblue customers: sendinblue meeting Seamlessly integrate video conferencing and scheduling capabilities to automate in-person and virtual appointments without the hassle of managing standalone, single-purpose tools. The Yodel.io acquisition will give Sendinblue customers access to his cloud-based telephony solution capabilities in Q2 2023.

About Sendinblue
Sendinblue is the only all-in-one digital that enables B2B and B2C businesses, e-commerce sellers, and agencies to build customer relationships through end-to-end digital marketing campaigns, transactional messaging, CRM, chat, and marketing automation. It’s a marketing platform. Unlike other marketing solutions built for enterprise-level budgets and expertise, Sendinblue tailors an all-in-one suite to the marketing needs of growing SMBs in challenging markets. Sendinblue was founded by Armand Thiberge in 2012 with a mission to give all businesses access to the most effective marketing channels. Headquartered in Paris, with offices in Seattle, Berlin, Bangalore, Sofia, Noida and Toronto, Sendinblue supports his over 400,000 active users in 180 countries. Sendinblue has over 600 of his employees worldwide.

About Yodel.io
Yodel.io is a smart customer service phone system that lets you join your team as a receptionist, pre-certify inbound voice communications, and integrate with leading SaaS platforms to enable call management without switching tools. The startup was founded by Mike Heininger, Nina Hoedlmayr, Mario Uher and David Heininger and was backed by VCs such as the European Super Angels Club, Companisto and Seedcamp. Yodel.io is used by thousands of his SMBs around the world.

media contact
Lauren Barge
Senior Account Manager and Head of Media Strategy, Karbo Communications
sendin blue[email protected]

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